Refund policy

IRONFUEL Return & Refund Policy

At IRONFUEL, we take pride in creating premium apparel built for everyday performance. If your order isn't quite right, we're here to help.

Returns

We accept returns within 15 days of the delivery date.

To be eligible for a return, items must:

  • Be unworn, unwashed, and unused.

  • Have all original tags attached.

  • Be free of stains, odors, pet hair, deodorant marks, or damage.

  • Be returned in their original packaging where possible.

Items that do not meet these conditions may be refused.

Non-Returnable Items

For hygiene and quality assurance, the following items cannot be returned unless they arrive faulty:

  • Gift cards

  • Clearance or final sale items

  • Items marked "Final Sale"

  • Undergarments or other hygiene-sensitive products (if applicable)

Faulty or Incorrect Items

If you receive an incorrect item or believe your product has a manufacturing defect, please contact us within 3 days of receiving your order.

Include:

  • Your order number

  • A description of the issue

  • Clear photos showing the problem

Once approved, we'll arrange a replacement, repair, store credit, or refund depending on the situation.

Please note that normal wear and tear, accidental damage, improper washing, or misuse are not considered manufacturing defects.

Exchanges

Need a different size?

We're happy to exchange eligible items, subject to product availability.

If your preferred size or colour is unavailable, we'll issue store credit or process a refund once your return has been inspected.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to our error or a confirmed manufacturing defect.

Return Shipping

Customers are responsible for return shipping costs unless:

  • We shipped the wrong item.

  • The item has an approved manufacturing defect.

We recommend using a tracked shipping service, as IRONFUEL cannot be responsible for returns lost in transit.

How to Start a Return

To begin a return, please contact us with:

  • Your order number

  • The item(s) you'd like to return

  • The reason for the return

We'll provide return instructions and the appropriate return address.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped. Once an order has been dispatched, it must follow our standard return process.

Our Commitment

IRONFUEL is built on quality, integrity, and trust. If something isn't right, we'll work with you to make it right. We appreciate every customer who chooses to support our brand and will always strive to provide the best possible experience.